Skip to main content

Teaching man how to fish

An old Chinese proverb goes:  
Give man a fish and you feed him for a day. Teach man how to fish and you feed him for a lifetime. 
Teaching kids ABC - this way?
With the coming of modernization our everyday and simple lives have suddenly become confusing and often complex. From operating mobile phones to taking pictures to driving cars to listening to music, our lives are no more same. Ever. And that is when we need to run to the experts. More so with the brewing complexities. And time is precious they say. We have to do everything in less time. That calls faster learning. Or else we will be left out of the mad race. Isn't it?  

Recently, I realized this while visiting one of the mobile service providers because I was asked to come there with my gadgets. The man at the counter looked at me and asked what was wrong with my phone. Faithfully, I explained the problem like I would do to a physician. He took the phone from me and did something, which I had no idea of. And in no time the guy handed the phone back to me. I couldn't believe what transpired before us. I checked if it was working. It was working! A little embarrassed I walked out. Not sure if some customers thought what an idiot I was!  

The man at the counter fed me a fish that day and certainly didn't teach me how to fish. Of course being a vegetarian, I feel uncomfortable using this fishing analogy, but I can't help it. If he taught me how to do it, I would not have bothered him again. But I had to visit him again, a few months later with the same issue. And I am not sure how many trips I would have to make there. 

I don't know how it works, but I personally feel that people behind the counters should make efforts to teach their customers and pass on their knowledge. After all we are talking about their services, which they only understand the best. And moreover I don't find how sharing such knowledge with their customers would ever reduce their income. I certainly do not see how it would affect their livelihood either. I only see them finding more time for more important work. I'll completely understand if it is something to do with their trade secrets! 

Maybe it is time that our service providers engage their customers instead of continuing to feed them fish. 

On a separate note - my friend and I visited a service counter in town (very) recently. Again because we were asked to visit it. But no one in the room could fix our issue - because the only person (the ONLY person) was on leave. That was quite something!    


Comments

Popular posts from this blog

We killed our Golden Goose

One of our most significant events this year is that of Bhutan’s exporting of eggs to India. A few years ago, we were importing them – in truckloads. This goes to show that we have the potential to grow and progress as a country, provided we put in a little more effort and work harder. Did you know, Bhutan today has 422,648 hens and produces 251,678 eggs a day? 
In July 2016, Bhutan Agriculture and Food Regulatory Authority (BAFRA) banned the import of chilies from India reasoning that the laboratory tests conducted confirmed presence of pesticides. And right there was our opportunity to grow on our own. The news was like winning a lottery and it sure was a boon to many a Bhutanese chili growers, as they now had ready market san competition from cheap chilies from across the border.

Then came the ‘off season’. That is when the price of chilies unreasonably shot up as high as Nu. 300-400 per kg. It was unreasonable and daylight robbery, many people protested. And then people took to the …

Can we build energy-efficient houses?

Before we know it, it is winter again! Almost! 
And like all winters this winter will be unforgivingly cold. Of course, some people think winter cold is far less severe than the extreme summer heat the likes of which you experience in Phuentsholing or Gelephu. The reason they give is that while you can dress in cool and warm clothes in winter to beat the cold, the summer heat has almost no solution. Being naked does not help. Fair argument, I must say, but some people who can afford air conditioners in their homes might argue that the answer to the summer heat is in installing the equipment. 
But I think the answers to both the extreme summer heat and unbearable winter cold rest with the energy efficiency of the buildings we live in. 
Rooms in some of our apartments are unusually tall that in order to change a fused electric bulb requires you to literally climb onto two or three tall tables stacked onto each other. It takes three to four solid men or women to hold these tables in place; …

We need Potholes Org

This is in continuation of my previous post where I mention that with the onset of winter the potholes on some sections of our roads "are finally giving us true pictures of how deep they are as the water in them dry up." 
Like the dust in the air, potholes are undesirable; they are nightmares for the drivers, fatal for the cars and spell danger for the pedestrians. I say dangerous because there are chances that drivers might lose control of their engines while trying to avoid these potholes and such incidences would lead to loss of human lives. 
We all know that the Department of Road (DOR) is doing an excellent job in building our roads. And the magnitude of the work they are executing everywhere, even as I type these lines, is truly impressive. Thank you, DOR for that. 
And potholes, I believe, are like wounds on a human body. If we take care of wounds from the beginning and treat them with care, they heal in time. Such wounds, when healed, leave no visible scars on our skins…